Zero Car Rental
Website, Mobile App & Rental Terms and Conditions
Last Updated: January 2026
- Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the Zero Car Rental website, any associated mobile applications, and all vehicle rental services provided by Zero Car Rental Limited (collectively, the “Platform”).
The Platform is operated by Zero Car Rental Limited, a company incorporated in New Zealand.
By accessing, browsing, or using the Platform, or by making a booking, you agree to be bound by these Terms and all applicable New Zealand laws and regulations.
If you do not agree to these Terms, please do not use the Platform or services.
Zero Car Rental reserves the right to update or amend these Terms at any time. Continued use of the Platform after changes are published constitutes acceptance of the revised Terms.
- Use of the Platform
The Platform is provided for personal, non-commercial use only.
You agree that you will not:
- Use the Platform for any unlawful purpose
- Copy, reproduce, distribute, or commercially exploit Platform content
- Interfere with Platform security, servers, or networks
- Attempt unauthorised access to systems or data
- Infringe Zero Car Rental’s intellectual property rights
- Frame, mirror, scrape, or deep-link the Platform without written consent
Zero Car Rental may suspend or terminate access to the Platform at its discretion, without notice.
- Platform Modifications
Zero Car Rental may modify, suspend, or discontinue any part of the Platform or its services at any time without notice or liability.
- Privacy Policy
Use of the Platform is subject to our Privacy Policy, which governs how personal information is collected, stored, and used in accordance with New Zealand privacy law.
By using the Platform, you consent to such processing.
- Links to Third-Party Websites
The Platform may contain links to third-party websites or services.
Zero Car Rental is not responsible for the content, availability, or privacy practices of third-party sites and does not endorse them.
- Reservations and Bookings
- All bookings are subject to availability and acceptance
- Prices displayed include GST, comprehensive insurance, and unlimited mileage unless stated otherwise
- A minimum rental period may apply (for example, a one-week minimum where specified)
- Online bookings are requests only; the rental agreement is finalised at vehicle pickup
- Zero Car Rental reserves the right to refuse or cancel a booking where necessary
- Rental Requirements
- The primary driver must hold a valid full driver’s licence
- Overseas licences must be in English or accompanied by an official translation
- All drivers must be legally entitled to drive in New Zealand
- Only approved drivers listed on the rental agreement may operate the vehicle
- Vehicle Collection and Return
Vehicles may be collected and returned only at the agreed time and location, including but not limited to:
- Auckland International Airport (Public Carpark)
- Auckland Domestic Airport (Public Carpark)
- Auckland CBD (within 20km – delivery available)
- SkyCity Hotel, Auckland CBD
Late returns may result in additional charges.
- Vehicle Condition and Inspection
- Customers are encouraged to inspect the vehicle at pickup
- Photos or videos may be taken before signing the rental agreement
- Any existing damage must be recorded before departure
- Vehicles must be returned in reasonable condition, allowing for normal wear and tear
- Insurance and Excess
- All rentals include comprehensive insurance
- An insurance excess applies in the event of damage, theft, or loss
- Where applicable, excess or damage costs may be automatically charged in accordance with the signed rental agreement
Insurance does not cover:
- Driving under the influence of alcohol or drugs
- Reckless, illegal, or unauthorised use
- Driving by unauthorised drivers
- Off-road use unless agreed in advance
- Payments and Cancellations
- Secure online payment gateways are used
- Cancellations made at least 24 hours before pickup are free of charge
- Late cancellations or no-shows may result in charges
- Any applicable excess or damage costs may be charged following vehicle return
- Fuel Policy
Vehicles must be returned with the same fuel level as at pickup.
Refuelling charges may apply where this condition is not met.
- Traffic Offences and Fines
The renter is fully responsible for all:
- Traffic infringements
- Parking fines
- Toll charges
- Speeding violations
Any fines incurred during the rental period will be passed on to the renter, along with an administrative fee where applicable.
- Breakdowns and Accidents
In the event of a breakdown or accident, the renter must:
- Contact Zero Car Rental immediately
- Not arrange repairs without authorisation
- Complete any required accident or incident reports
- Electronic Communications
By using the Platform, you consent to receive communications electronically, including confirmations, reminders, notices, and rental agreements.
- Intellectual Property
All Platform content, including text, graphics, logos, images, layout, and software, is the property of Zero Car Rental or its licensors and is protected by intellectual property laws.
Content may be viewed or printed for personal use only. Any other use requires prior written consent.
- User-Submitted Information
Any feedback, comments, suggestions, or materials submitted to Zero Car Rental may be used without compensation for business, service improvement, or marketing purposes.
- No Warranty
The Platform and its content are provided “as is” and “as available”.
Zero Car Rental makes no guarantees that the Platform will be uninterrupted, error-free, or fully secure. Use is at your own risk.
- Limitation of Liability
To the fullest extent permitted by law, Zero Car Rental shall not be liable for any indirect, incidental, or consequential damages arising from use of the Platform or services.
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Rights that cannot be excluded under New Zealand law, including the Consumer Guarantees Act 1993
- Indemnity
You agree to indemnify and hold harmless Zero Car Rental, its directors, employees, and agents from claims, losses, or damages arising from misuse of the Platform or breach of these Terms.
- Governing Law and Jurisdiction
These Terms are governed by the laws of New Zealand.
Any disputes shall be subject to the non-exclusive jurisdiction of New Zealand courts.
- General
- If any provision is deemed unenforceable, the remaining provisions remain valid
- Headings are for reference only
- These Terms constitute the entire agreement between you and Zero Car Rental regarding use of the Platform and rental services
- New Zealand Road Rules and Driver Responsibilities
All drivers must comply with New Zealand road laws, including speed limits, road signage, mobile phone restrictions, and drink-driving laws.
Drivers unfamiliar with New Zealand driving conditions are responsible for ensuring they understand local road rules, including driving on the left-hand side of the road.
Zero Car Rental is not responsible for penalties, infringements, or losses arising from failure to comply with New Zealand road rules.
- Toll Roads (New Zealand)
Some New Zealand roads are toll roads, including but not limited to the Northern Gateway Toll Road and Tauranga Eastern Link.
- Vehicles may pass through toll roads without stopping
- The renter is responsible for all toll charges incurred
- Unpaid tolls may result in administration or enforcement fees
- Zero Car Rental may recover toll charges and associated costs from the renter
- Airport and Public Carpark Disclaimer
Where vehicle collection or return occurs at:
- Auckland International Airport
- Auckland Domestic Airport
- Public or third-party carparks
Zero Car Rental is not responsible for:
- Parking fees charged by carpark operators
- Availability of specific parking bays
- Actions or policies of third-party carpark providers
Any applicable parking fees are the renter’s responsibility unless expressly stated otherwise.
- Traffic Infringements and NZ Enforcement Agencies
Traffic infringements issued by New Zealand authorities (including NZ Police, Waka Kotahi NZ Transport Agency, and local councils) may be processed after the rental period ends.
Where permitted by law:
- Infringement notices may be transferred to the renter
- An administration fee may apply for processing enforcement notices
- Consumer Guarantees Act and Fair Trading Act
Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under:
- Consumer Guarantees Act 1993
- Fair Trading Act 1986
Where services are acquired for business purposes, the Consumer Guarantees Act may not apply to the extent permitted by law.
- Natural Events and Force Majeure
Zero Car Rental is not liable for delays, cancellations, or inability to provide services due to events beyond reasonable control, including but not limited to:
- Severe weather events (flooding, storms, landslides)
- Earthquakes or volcanic activity
- Road closures or government restrictions
- Fuel shortages or emergency declarations
- GPS, Maps and Navigation Disclaimer
Any GPS, navigation system, or map provided with the vehicle or accessed via the Platform is supplied for convenience only.
Zero Car Rental does not guarantee accuracy, real-time updates, or suitability for specific routes, including rural or remote areas.
Drivers must exercise independent judgement when navigating.
- Biosecurity and Restricted Areas
Drivers must comply with New Zealand biosecurity laws and restrictions.
Vehicles must not be taken into restricted zones or used in a manner that breaches biosecurity regulations.
Any penalties, cleaning costs, or losses arising from non-compliance are the renter’s responsibility.
- Overseas Drivers and International Visitors
Overseas drivers acknowledge that:
- Driving conditions in New Zealand may differ significantly from their home country
- Narrow roads, rural highways, and variable weather conditions are common
- Extra caution is required at all times
Zero Car Rental strongly recommends overseas visitors familiarise themselves with official New Zealand driving guidance before operating a vehicle.
These Terms are intended to comply with New Zealand law and are to be interpreted accordingly.